General Manager
A QSR General Manager is responsible for overseeing all aspects of operations in a Quick Service Restaurant (QSR). This role involves managing staff, ensuring the restaurant meets financial and operational goals, maintaining high standards of customer service, and ensuring compliance with health and safety regulations. The General Manager is the key leader within the restaurant and is accountable for creating a positive and productive work environment, driving sales, controlling costs, and ensuring that the customer experience meets the restaurant's standards.
Responsibilities
Skills
GENERAL
List of Services
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Excellent communication skills, written and verbal
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Ability to lead and facilitate meetings/presentations
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Leadership/mentorship/training
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Financial and accounting management; budgeting, forecasting
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Teamwork
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Detail Oriented
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Ability to motivate staff
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Interpersonal skills
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Customer service minded
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Ability to multitask
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Time-management
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Organization and planning
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Problem-solving
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Conflict management
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Flexibility/adaptability
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Ability to understand and learn technology/software applications
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Critical thinking
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Marketing knowledge
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Industry knowledge
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Administrative duties; risk management, quality control, accurate reporting
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Maintenance knowledge
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Understanding of sales process; RFP, contract review and negotiation
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Familiarity of financial and accounting management; budgeting, forecasting
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Basic understanding of sales process; RFP, contract review and negotiation
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Efficiency
Training