Director of Housekeeping
The Director of housekeeping is responsible for all duties of the housekeeping and laundry operation and cleanliness levels in all areas of the property. Responsibilities include: staff training, inter- department communications, staff scheduling, and departmental payroll. The position will promote an atmosphere that ensures guest and associate satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively collaborate with department heads, guests, and team members.
Responsibilities
Skills
GENERAL
List of Services
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Excellent communication skills, written and verbal
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Detail Oriented
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Ability to motivate staff
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Customer service minded
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Ability to multitask
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Problem-solving
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Conflict management
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Ability to understand and learn technology/software applications
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Attention to detail
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Ability to navigate or respond to challenging/emergency situations
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Capability to address and resolve guest concerns
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Team oriented
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Time-management; punctuality
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Organization
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Ability to follow instructions
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Physical Stamina - bending/stooping/kneeling; push, pull or lift up to 50 pounds
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Inventory, budget, and labor management
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Team Development
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Leadership
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Knowledge of security and safety/sanitation
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Empathy
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High energy
Training