Director of Operations
In this director role, You will collaborate with our General Manager to plan and oversee the hotel's daily operations and assume the GM responsibilities in their absence.
You will be responsible for supporting all aspects of the hotel's operations and outlets which may include finance, revenue strategies, sales, front desk management, food and beverage, housekeeping, maintenance, human resources, risk management, and guest services. You will work closely with department heads to ensure that the hotel is operating smoothly and efficiently as well as staying compliant with local jurisdiction and state law.
You may support the general manager as liaison for the team, including relationships with brand, ownership, and team members. You will also be their support for building and maintaining strong relationships with guests, ensuring that their needs and concerns are addressed in a timely and satisfactory manner.
Responsibilities
Skills
GENERAL
List of Services
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Excellent communication skills, written and verbal
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Ability to lead and facilitate meetings/presentations
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Financial and accounting management; budgeting, forecasting
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Teamwork
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Detail Oriented
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Ability to motivate staff
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Interpersonal skills
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Ability to multitask
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Time-management
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Conflict management
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Flexibility/adaptability
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Ability to understand and learn technology/software applications
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Critical thinking
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Ability to be on your feet for long hours
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Leadership
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Hospitality Excellence
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Organizational Skills
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Operational Knowledge
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Supporting Career Development
Training